Instructions
1. Go to the website, https://account.live.com/ResetPassword.aspx?mkt=es-be.2. Enter your e -mail address and the characters you see in the image . Press "Continue".
3. Select "Option 1" to use your secret question to reset your password. Select "Option 2" for instructions to address alternate email.
4. If you select "Option 1", answers the secret question and enter a new password. If you choose "Option 2", press the link that was sent to your alternate email to enter a new password.